| LEADER : 00000nam 2200000uu 4500 |
| 008 140522s2014||||th 000 0 tha d |
| 020 ^a9781259010651 (alk. paper)
|
| 020 ^a1259010651 (alk. paper)
|
| 040 ^aneu
|
| 082 00 ^a658^bF562S
|
| 100 1 ^aFitzsimmons, James A
|
| 245 10 ^aService management :^boperations, strategy, information technology /^cJames A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi
|
| 250 ^a8th ed
|
| 260 ^aNew york :^bMcGraw-Hill/Irwin,^cc2014
|
| 300 ^axviii, 523 p. :^bill. ;^c29 cm.
|
| 504 ^aIncludes bibliographical references and indexes
|
| 650 0 ^aService industries^xManagement
|
| 700 1 ^aFitzsimmons, Mona J
|
| 700 0 ^a Bordoloi,Sanjeev
|
| 852 ^aManagement
|
| 999 ^ayuwapha
|
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